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Terms and Conditions terms and conditions

If you have any questions relating to these terms and conditions, please contact our account management team on +44 (0)20 8586 0101 between 09:00 and 17:30 GMT Monday to Friday or by email on

These terms and conditions apply to the use of this website and by using the website you are legally bound by them.

It is important that as a website user you periodically check these terms and conditions because we reserve the right to change them at any time without notice. The terms and conditions that are available on our website at the time you are using it will be those that apply during such use.

Training policies

FitPro training assessment appeals procedure

Equal opportunities and diversity policy: training

Links to Third Party Sites

We may include hyperlinks on this site to websites or resources operated by parties other than FitPro, including advertisers.

FitPro has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages, nor are we responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy, practices or the content of such websites, including, (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


All orders placed online with are subject to our order acceptance information detailed below.

Accepting an order

Order acceptance and the completion of the contract between you and us will take place when we despatch the product/item ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the cancellation instructions.

Occasionally we are not able to accept orders and these are the most common reasons:

  • We do not have the item(s) in stock
  • We are unable to get authorisation for your payment
  • There has been some kind of pricing or product description error

Your order will be dispatched as soon as:

– Payment has been approved
– The item is in stock
– If there is any problem with your order we will contact you immediately.


We aim to send your order within three working days of your order approval.

You have not received your order

If you have not received your item within 10 working days of order, please contact our account management team on +44 (0)20 8586 0101.

Fitness Professionals Ltd will take reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Orders placed with third party sites are not the responsibility of FitPro and are subject to the order conditions of the third party site. Please ensure that you read the third party’s site terms and conditions prior to ordering goods.

Methods of Payment

You can pay by:

Visa and Visa Electron MasterCard Switch/Maestro Solo JCB American Express

If you wish to pay by any of these methods please call our account management team on +44 (0)20 8586 0101 between 09:00 and 17:30, Monday to Friday.

Cancelling Your Order

You may cancel your order at any time until seven working days after delivery. If you have paid in advance, we will refund your monies within 30 days. (Please note that we may charge you a delivery cost to return the item and items or orders cancelled after the seven day period may incur a restocking fee). cancellations are only valid if they are in compliance with the consumer Protection Regulations 2000.

In the event of a complaint, please contact us on +44 (0)20 8586 0101.

If you have not yet received your item(s) and you wish to cancel please email us immediately on giving as much detail as possible.

You must provide the following details to us:

FitPro Membership Number
Order Number
Date of Order
Product/Item Name

Sometimes, by the time that you tell us you wish to cancel, we may have already sent your order. If so, remember that you must take care of the goods and return them to us in saleable condition.

(We reserve the right to charge you for any additional delivery costs.)

In some circumstances you do not have a right to cancel. These include:

Goods made to your personal specifications
Sealed audio or video recordings which you have opened
Newspapers, periodicals or magazines
Goods which by reason of their nature can not be returned or are liable to deteriorate rapidly


Our refunds policy does not affect your statutory rights.

Items returned because they are damaged, defective or incorrect. If we agree to refund or exchange an item under this category, we will check the item(s) on receipt. In the event that we find no fault, we reserve the right to charge you for the item(s) and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period. By law, customers located in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item(s) is/are delivered.

Please see the ‘Cancelling Your Order’ section for more information.

Description of Products/Goods

Each product is sold subject to its Product Description which may set out additional specific conditions relating to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warrantees, after sales service and guarantees.

We take all reasonable care to ensure that all the details on product or goods descriptions, sizes, weights and measurements within the contents are fair and accurate. However, and Fitness Professionals Ltd accept no responsibility for errors of omissions.

Limitation of Liability

While Fitness Professionals Ltd will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether expressed or implied, in relation to its accuracy. This site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to this site, or any transaction that may be conducted on or through this site including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the products available through this site including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these terms and conditions shall limit your rights as a consumer under English law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this site and any information provided to or taken from this site by you.

You agree that, except for death and personal injury arising from our negligence, we (Fitness Professionals Ltd, any of its directors, employees or other representatives,) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in conjunction with the use of this site for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case, whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these terms. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Our products are sold for self-improvement, learning, recreation or simple relaxation. No statement made on our website, no information stated by our employees, no manufacturers’ literature enclosed in any packing, should be construed as a claim or representation that the products are intended for diagnosis, treatment, cure, mitigation or prevention of disease or any other medical condition. You should contact such a practitioner if you have a medical condition or any doubts about the use of any product shown. Our products are not medical devices and cannot be relied upon to supply medical benefits.

We assume no liability risk involved in the use of the products we offer. We make no warranty, expressed or implied, other than the materials confirm to applicable standard specifications.