Keith Smith
Qualifications & Awards
Level 4 Award in Understanding the External Quality Assurance of Assessment
CYQ Advanced Fitness Instructor
CYQ Exercise Referral for Clients with Specific Controlled Conditions
YMCAfit Coaching and Supporting Change
CYQ Client Retention
CYQ Instructing for Ante/Post Natal
Exercise Inclusive Fitness Initiative [disability module]
Levels 2 & 3 British Association of Cardiac Rehabilitation
YMCAfit Suspension Training, KBT Olympic Lifting Workshop, HIIT/HIT Training YMCAfit
CPD Courses by Keith Smith
It’s All About the Experience
We can’t listen to a podcast, read an article, attend a workshop or view online learning without the term ‘experience’ being mentioned. However, what does ‘the experience’ actually mean and how is it different from a ‘service’? If we have a reasonable understanding of ‘the experience’, how can we apply our understanding to what we do? And ultimately, and most importantly, how does the client benefit positively from an ’experience’ that is layered precisely on top of a service? This course will broaden your understanding of the client experience, give you confidence in how to influence the client experience, and you will understand where to seek out great learning and development in the pursuit of the client experience.
Suggested prerequisites: CIMSPA: L3 Personal Trainer