• £250 Third Party Property Damage for Sports Massage & Therapy
  • No excess for personal injury claims for Sports Massage & Therapy
  • No excess is payable by the instructor in the event of a claim for Instructor Public and Teacher Liability


We are authorised and regulated by the Financial Conduct Authority. We are registered as Fitness Professionals Ltd, First Floor Offices, Saxonbury House, High Street, London E11 1QQ and our firm's reference number is 310684.

You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting its website at or calling 0800 111 6768.

The FitPro Insurance Scheme has been designed with you in mind to provide the necessary legal protection and, above all, peace of mind.

Contact FitPro for further information: or +44 (0)20 8586 0101.

Complaints Procedure

Our Promise of Service

Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all our customers' problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your comments to make sure we continually improve the service we offer.

What will happen if you complain:

  • We will acknowledge your complaint promptly.
  • We aim to resolve all complaints as quickly as possible.

Most of our customers' concerns can be resolved quickly but occasionally more detailed enquiries are needed. If this is likely, we will contact you with an update within 10 working days of receipt and give you an expected date of response.

What To Do If You Are Unhappy

If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first instance, to seek resolution by contacting Fitness Professionals Ltd.

If you are unhappy with the outcome of your complaint you may refer the matter to the Financial Ombudsman Service at:

The Financial Ombudsman Service: Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 (calls from UK landlines and mobiles are free) or 0300 123 9123

Or simply log on to their website at

Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure does not affect your right to take legal action.