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FitPro training transfer and cancellation policy

Cancellation Policy

Notification received within 7 calendar days of booking – Full refund*
Notification 4+ weeks – Full refund, minus 25% admin fee
Notification 2-4 weeks – Full credit** to your FitPro account for future use, minus 25% admin fee
Notification less than 2 weeks – ViPR training: Full credit** to your FitPro account for future use, minus 25% admin fee. Any cancellations need to be received by 3.30pm on the working day immediately prior to the ViPR training event

*If the ViPR training falls within 7 days of booking, the terms for 'notification less than 2 weeks' applies

**Please note that credits can be used for any FitPro purchase (excluding FitPro Shop) and will remain on file for 12 months only. After this time, all monies will be forfeited

Please note that non-attendance without prior notification will result in all monies being forfeited

All cancellations must be in writing via email to training@fitpro.com.

Transfer Policy

Transfer notification at any time – 15% admin charge

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Additional Activity Insurance


Additional Activity cover is an extension to the Instructors Public Liability scheme. Each of the following activities are available for a small additional premium and run in conjunction with your FitPro Instructor Public Liability. The price is calculated on a pro-rata basis subject to the expiry date of the Instructors Public & Teacher Liability £10m cover.


  • MOTHERS EXERCISING PUSHING BABIES IN BUGGIES Purchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • MOTHER/TODDLER SINGING GROUPPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S EXERCISEPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S YOGAPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S SOFTBALLPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • ZUMBATONIC - CHILDREN'S CLASSESPurchase
    £55.00 (£50.25 insurance premium/ £4.75 insurance premium tax)
  • BALLET CLASSESPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • DANCE, DRAMA, SINGINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • POLE DANCINGPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHEERLEADINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • ANTI-GRAVITY YOGAPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • ROLLER BLADE TUITIONPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • TAI CHIPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • HATTON BOXINGPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • NETBALLPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • MOUNTAIN BIKINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • CARDIAC REHABILITATIONPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • SUMMER CAMPPurchase
    £54.50 (£49.79 insurance premium/ £4.71 insurance premium tax)
  • WORK EXPERIENCEPurchase
    £54.50 (£49.79 insurance premium/ £4.71 insurance premium tax)
  • LIFESTYLE COACHING & PRE RETIREMENTPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • MANAGEMENT CONSULTANCYPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • CRECHE INSURANCEPurchase
    £27.50 (£25.12 insurance premium/ £2.38 insurance premium tax)
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Associate


Become a FitPro Associate to join our community, offering you basic access to our training products and programmes. You will also receive our monthly e-newsletter, with the latest fitness industry news and tools to keep you in the know.


Associate benefits

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Access to insurance (for new customers only).

Become an Associate

Free
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Business membership


Business membership is the perfect package for club managers and corporates who are looking to stay up to date with the latest developments in the fitness industry, with access to our fantastic publication, Fitpro Business, as well as great discounts on advertising and more.


Benefits of Business membership

Fitpro business magazine

12 month's subscription to Fitpro Business.

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Exclusive insurance policy options.

Fitness clothing and equipment

10% discount off clothing and equipment at FitProShop.com.

Advertising discounts

Great discounts on advertising rates in FitPro publications.

Become a Business member

Membership cost: £45 (UK) | £50 (Europe) | £55 (Rest of World)

Download our membership form if you want to pay by direct debit

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FitPro membership


Established in 1990, FitPro and its affiliates provide solutions for the fitness industry in more than 82 countries worldwide.


Benefits of FitPro membership

Fitpro magazine

Fitpro Magazine: The UK's leading publication bringing you the latest research, education and industry news to keep you ahead of the game

Fitness insurance

Instructor insurance: Low cost Public & Teacher Liability insurance for qualified instructors and students on recognised instructor courses

Fitness training and education

Personal development: Access to ongoing training and education opportunities to enhance your professional development

Member discounts

MyGroupFit: Access to professionally mixed original and non-original artist music and choreography for all types of fitness classes

Regular fitness newsletter

Community: Join our community of like-minded passionate industry professionals who love what they do

Become a FitPro member

Membership cost: £45 (UK) | £50 (Europe) | £55 (Rest of World)
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PTontheNet membership


PTontheNet membership will offer you full access to FitPro training programmes and products, monthly e-newsletter and insurance, as well as 12 months' subscription to ptonthenet.com, an online facility offering education to fitness professionals.


Benefits of PTontheNet membership

PTontheNet

12 months' access to ptonthenet.com.

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Exclusive insurance policy options.

Fitness clothing and equipment

10% discount off clothing and equipment at FitPro.com.

Become a PTontheNet member

Membership cost: £75 (UK, Europe and ROW)

Download our membership form if you want to pay by direct debit

Fitness Professionals

LATEST NEWS: All the latest music now available via digital download, visit mygroupfit.comFree five day nutrition course for fitness professionalsWin! Win! Enter the FitPro members' exclusive competitionsMusic without the PPL licence fee now available from FitProWin! Win! Enter the FitPro members' exclusive competitionsProtein ‘rejuvenates’ hearts in miceSlim women ‘at greater risk of endometriosis’Study shows retirement can drastically damage health

Not a member? Join today.

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Fitpro.com terms and conditions

If you have any questions relating to these terms and conditions, please contact our account management team on +44 (0)20 8586 8635 between 09:30 and 17:30 GMT Monday to Friday or by email on info@fitpro.com.

These terms and conditions apply to the use of this website and by using the website you are legally bound by them.

It is important that as a website user you periodically check these terms and conditions because we reserve the right to change them at any time without notice. The terms and conditions that are available on our website at the time you are using it will be those that apply during such use.

Training policies

FitPro training assessment appeals proceedure

Equal opportunities and diversity policy: training

Links to Third Party Sites

We may include hyperlinks on this site to websites or resources operated by parties other than FitPro, including advertisers.

FitPro has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages, nor are we responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy, practices or the content of such websites, including, (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Orders

All orders placed online with fitpro.com are subject to our order acceptance information detailed below.

Accepting an order

Order acceptance and the completion of the contract between you and us will take place when we despatch the product/item ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the cancellation instructions.

Occasionally we are not able to accept orders and these are the most common reasons:

- Payment has been approved
- The item is in stock
- If there is any problem with your order we will contact you immediately.

Delivery

We aim to send your order within three working days of your order approval.

You have not received your order

If you have not received your item within 10 working days of order, please contact our account management team on +44 (0)20 8586 8635.

Fitness Professionals Ltd will take reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Orders placed with third party sites are not the responsibility of FitPro and are subject to the order conditions of the third party site. Please ensure that you read the third party's site terms and conditions prior to ordering goods.

Methods of Payment

You can pay by:

Visa and Visa Electron MasterCard Switch/Maestro Solo JCB American Express

fitproshop.com does not accept the following payment methods:

Cheques | Postal Orders | Gift Vouchers | cash | Other credit cards

If you wish to pay by any of these methods please call our account management team on +44 (0)20 8586 8635 between 09:30 and 17:30, Monday to Friday.

It is important that you provide the cardholder name, start and expiry date and the last three digits of the security number found on the back of your card. We also need your address exactly as it appears on your card statement. card fraud is illegal and perpetrators will be prosecuted in all cases.

Canceling Your Order

You may cancel your order at any time until seven working days after delivery. If you have paid in advance, we will refund your monies within 30 days. (Please note that we may charge you a delivery cost to return the item and items or orders cancelled after the seven day period may incur a restocking fee). cancellations are only valid if they are in compliance with the consumer Protection Regulations 2000.

In the event of a complaint, please contact us on +44 (0)20 8586 8635.

If you have not yet received your item(s) and you wish to cancel please email us immediately on info@fitpro.com giving as much detail as possible.

You must provide the following details to us:

Customer
Name
FitPro Membership Number
Order Number
Date of Order
Product/Item Name

Sometimes, by the time that you tell us you wish to cancel, we may have already sent your order. If so, remember that you must take care of the goods and return them to us in saleable condition.

(We reserve the right to charge you for any additional delivery costs.)

For full information on your right to cancel during the "cooling off period" please go to http://www.dti.gov.uk/consumers/fact-sheets/page24635.html

In some circumstances you do not have a right to cancel. These include:

Goods made to your personal specifications
Sealed audio or video recordings which you have opened
Newspapers, periodicals or magazines
Goods which by reason of their nature can not be returned or are liable to deteriorate rapidly

Refunds

Our refunds policy does not affect your statutory rights.

Items returned because they are damaged, defective or incorrect If we agree to refund or exchange an item under this category, we will check the item(s) on receipt. In the event that we find no fault, we reserve the right to charge you for the item(s) and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period By law, customers located in the EU also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item(s) is/are delivered.

Please see the "Canceling Your Order" section for more information.

Description of Products/Goods

Each product is sold subject to its Product Description which may set out additional specific conditions relating to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warrantees, after sales service and guarantees.

We take all reasonable care to ensure that all the details on product or goods descriptions, sizes, weights and measurements within the contents are fair and accurate. However, fitpro.com and Fitness Professionals Ltd accept no responsibility for errors of omissions.

Limitation of Liability

While Fitness Professionals Ltd will use reasonable endeavours to verify the accuracy of any information it places on the site, it makes no warranties, whether expressed or implied, in relation to its accuracy. This site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to this site, or any transaction that may be conducted on or through this site including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the products available through this site including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these terms and conditions shall limit your rights as a consumer under English law.

You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this site and any information provided to or taken from this site by you.

You agree that, except for death and personal injury arising from our negligence, we (Fitness Professionals Ltd, any of its directors, employees or other representatives,) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in conjunction with the use of this site for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case, whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these terms. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensation, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Our products are sold for self-improvement, learning, recreation or simple relaxation. No statement made on our website, no information stated by our employees, no manufacturers' literature enclosed in any packing, should be construed as a claim or representation that the products are intended for diagnosis, treatment, cure, mitigation or prevention of disease or any other medical condition. You should contact such a practitioner if you have a medical condition or any doubts about the use of any product shown. Our products are not medical devices and cannot be relied upon to supply medical benefits.

We assume no liability risk involved in the use of the products we offer. We make no warranty, expressed or implied, other than the materials confirm to applicable standard specifications.

Using the Proud to be a member of FitPro logo

Usage of the Proud to be a member of FitPro logo is for current members of Fitness Professionals only.

All rights and ownership of the Proud to be a member of FitPro logo remain with Fitness Professionals Ltd.

FitPro holds the right to prevent anyone from using the FitPro logo.

Anyone found using the Proud to be a member of FitPro logo outside of these terms and conditions will face legal action.

Your name/business name or logo must be larger or more prominent than the Proud to be a member of FitPro logo.

You must comply at all times to any logo updates issued by Fitness Professionals.

There must be no confusion created between your business and use of the Proud to be a member of FitPro logo. The content surrounding your materials and the service you provide is not endorsed by Fitness Professionals.

The use must not be not detrimental, e.g., harmful or damaging, to the value of the FitPro brand.

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MyGroupFit album

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FitProShop.com

Shop for the latest gear.

fitproshop.com is the place to shop for ViPR products and clothing.