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FitPro training transfer and cancellation policy

Cancellation Policy

Notification received within 7 calendar days of booking – Full refund*
Notification 4+ weeks – Full refund, minus 25% admin fee
Notification 2-4 weeks – Full credit** to your FitPro account for future use, minus 25% admin fee
Notification less than 2 weeks – ViPR training: Full credit** to your FitPro account for future use, minus 25% admin fee. Any cancellations need to be received by 3.30pm on the working day immediately prior to the ViPR training event

*If the ViPR training falls within 7 days of booking, the terms for 'notification less than 2 weeks' applies

**Please note that credits can be used for any FitPro purchase (excluding FitPro Shop) and will remain on file for 12 months only. After this time, all monies will be forfeited

Please note that non-attendance without prior notification will result in all monies being forfeited

All cancellations must be in writing via email to training@fitpro.com.

Transfer Policy

Transfer notification at any time – 15% admin charge

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Additional Activity Insurance


Additional Activity cover is an extension to the Instructors Public Liability scheme. Each of the following activities are available for a small additional premium and run in conjunction with your FitPro Instructor Public Liability. The price is calculated on a pro-rata basis subject to the expiry date of the Instructors Public & Teacher Liability £10m cover.


  • MOTHERS EXERCISING PUSHING BABIES IN BUGGIES Purchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • MOTHER/TODDLER SINGING GROUPPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S EXERCISEPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S YOGAPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHILDREN'S SOFTBALLPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • ZUMBATONIC - CHILDREN'S CLASSESPurchase
    £55.00 (£50.25 insurance premium/ £4.75 insurance premium tax)
  • BALLET CLASSESPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • DANCE, DRAMA, SINGINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • POLE DANCINGPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • CHEERLEADINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • ANTI-GRAVITY YOGAPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • ROLLER BLADE TUITIONPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • TAI CHIPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • HATTON BOXINGPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • NETBALLPurchase
    £31.00 (£28.31 insurance premium/ £2.69 insurance premium tax)
  • MOUNTAIN BIKINGPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • CARDIAC REHABILITATIONPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • SUMMER CAMPPurchase
    £54.50 (£49.79 insurance premium/ £4.71 insurance premium tax)
  • WORK EXPERIENCEPurchase
    £54.50 (£49.79 insurance premium/ £4.71 insurance premium tax)
  • LIFESTYLE COACHING & PRE RETIREMENTPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • MANAGEMENT CONSULTANCYPurchase
    £62.00 (£56.62 insurance premium/ £5.38 insurance premium tax)
  • CRECHE INSURANCEPurchase
    £27.50 (£25.12 insurance premium/ £2.38 insurance premium tax)
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Associate


Become a FitPro Associate to join our community, offering you basic access to our training products and programmes. You will also receive our monthly e-newsletter, with the latest fitness industry news and tools to keep you in the know.


Associate benefits

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Access to insurance (for new customers only).

Become an Associate

Free
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Business membership


Business membership is the perfect package for club managers and corporates who are looking to stay up to date with the latest developments in the fitness industry, with access to our fantastic publication, Fitpro Business, as well as great discounts on advertising and more.


Benefits of Business membership

Fitpro business magazine

12 month's subscription to Fitpro Business.

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Exclusive insurance policy options.

Fitness clothing and equipment

10% discount off clothing and equipment at FitProShop.com.

Advertising discounts

Great discounts on advertising rates in FitPro publications.

Become a Business member

Membership cost: £45 (UK) | £50 (Europe) | £55 (Rest of World)

Download our membership form if you want to pay by direct debit

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FitPro membership


Established in 1990, FitPro and its affiliates provide solutions for the fitness industry in more than 82 countries worldwide.


Benefits of FitPro membership

Fitpro magazine

Fitpro Magazine: The UK's leading publication bringing you the latest research, education and industry news to keep you ahead of the game

Fitness insurance

Instructor insurance: Low cost Public & Teacher Liability insurance for qualified instructors and students on recognised instructor courses

Fitness training and education

Personal development: Access to ongoing training and education opportunities to enhance your professional development

Member discounts

MyGroupFit: Access to professionally mixed original and non-original artist music and choreography for all types of fitness classes

Regular fitness newsletter

Community: Join our community of like-minded passionate industry professionals who love what they do

Become a FitPro member

Membership cost: £45 (UK) | £50 (Europe) | £55 (Rest of World)
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PTontheNet membership


PTontheNet membership will offer you full access to FitPro training programmes and products, monthly e-newsletter and insurance, as well as 12 months' subscription to ptonthenet.com, an online facility offering education to fitness professionals.


Benefits of PTontheNet membership

PTontheNet

12 months' access to ptonthenet.com.

Regular fitness newsletter

FitPro's monthly e-newsletter, with news, tools and giveaways.

Fitness training and education

Access to FitPro training, including ViPR and PTA Global.

Fitness insurance

Exclusive insurance policy options.

Fitness clothing and equipment

10% discount off clothing and equipment at FitPro.com.

Become a PTontheNet member

Membership cost: £75 (UK, Europe and ROW)

Download our membership form if you want to pay by direct debit

Fitness Professionals

LATEST NEWS: All the latest music now available via digital download, visit mygroupfit.comFree five day nutrition course for fitness professionalsWin! Win! Enter the FitPro members' exclusive competitionsMusic without the PPL licence fee now available from FitProWin! Win! Enter the FitPro members' exclusive competitionsProtein ‘rejuvenates’ hearts in miceSlim women ‘at greater risk of endometriosis’Study shows retirement can drastically damage health

Not a member? Join today.

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Privacy Policy – what this policy covers

At Fitness Professionals Ltd (FitPro) we are committed to doing the right thing and respecting and protecting the privacy of all those who use our Websites, Apps and Services. That's why we've developed this Privacy Policy, and our Cookie Policy.

The following Privacy Policy explains the various ways in which we collect personal information and data about our users, explains when and why we will share personal data and details the rights and choices you have when it comes to your personal data. By using the FitPro Group Websites, Mobile Apps and Services, you're agreeing to be bound by the terms of this policy.

Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website, as we do not accept any responsibility or liability for websites of other organisations.

From time to time, this policy may change so you may want to check in from time to time to ensure you're happy with our changes. Questions about this policy or other practices relating to privacy can be sent to info@fitpro.com. Our direct telephone number is +44 (0)20 8586 7302.

Personal data we collect

When you register for our Services, you may provide us with;

  • Your personal details, including your title, postal and billing addresses, email addresses, phone numbers and date of birth
  • Information relating to your Service-specific choice, such as Insurance
  • Your account login details, like your username and your chosen password

When you're online and browse our Websites or use our Mobile Apps, we may collect information about:

  • Your online purchases and usage
  • The devices you have used to access our Services (including the IP address, browser type and mobile device identifiers)
  • Your online browsing behaviour

How is your information used?

We may use your personal information to:

  • Process payments you have made or collect payments from you
  • Notify you of important changes to our Services and Policies
  • Send you information about Products and Services you may be interested in from the FitPro Group or our selected partners
  • Carry out our contractual obligations
  • Enable access to specific Websites or Mobile App Services
  • Improve the Products and Services we provide and to deliver a better Website and Mobile App experience (see Cookie Policy)
  • Communicate better with you

The periods in which we retain personal information are reviewed regularly. There are certain types of information (for example, invoicing and payments) that we are required to hold to fulfil our statutory obligations. Personal information is held securely, but only on our systems for as long as it is necessary for the relevant activities.

Sharing personal data

FitPro Group – We may share personal data we collect within the FitPro Group.

Partners and Service Providers. We work with:

  • Retail Partners who sell products through our Services. For example, when you take insurance with FitPro we supply this information to Aviva, which is our retail Partner and underwriter.
  • Selected Service Providers that help us with technology services (including data storage and organisation), processing payments and delivering orders. We only share personal data that enables our Service Providers to provide their services.

When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

Sharing personal data with other organisations

We may share personal data with other organisations only in the following circumstances:

  • If the law or a public authority requires it;
  • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes for the purposes of preventing fraud and reducing credit risk);
  • To an organisation to which we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses. If the transfer or sale goes ahead, the organisation receiving your personal data can use your personal data in the same way as us.

Your information is never shared with third parties for marketing purposes without your explicit prior consent.

Protecting personal data

We use computer safeguards such as firewalls, regular backups of data, encryption of data and secure password protection policies on all systems handling your personal information. We enforce physical access controls to buildings and files to keep data safe.

Whilst we take appropriate technical and organisational measures to safeguard your personal data, we cannot guarantee the security of any personal data that you transfer over the internet to us.

Your rights

You have the right to see the personal data we hold about you. Any requests must be made in writing and we will respond within one week. We do not charge for this service.

If you would like a copy of the personal data we hold about you, please email us at info@fitpro.com

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.

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MyGroupFit album

Find the latest beat.

Get the latest, originally mixed CDs to use in your workouts from MyGroupFit.

FitProShop.com

Shop for the latest gear.

fitproshop.com is the place to shop for ViPR products and clothing.