| Are you happy with the customer service provided by all your staff?
|
| Can
you name a member of staff who communicates brilliantly with your
customers, making them feel welcome, at ease and wanting to keep coming
back? |
|
Wouldn’t it be great if more of your staff were like that? |
|
Do you provide any customer service training? And, if so, do you feel
that its impact lasts and it really makes a difference? |
 |
Research shows that it's the people skills of staff that really make the difference in making customers satisfied, loyal and committed.
BEE – the People Programme from FitPro is a new approach to
customer service training that really works. It coaches your staff
using simple tools to
- communicate more personally and effectively
- engage with customers on a one-to-one basis
- create rapport and relationships
|
|
The results:
- More satisfied and loyal customers
- Happier and more committed staff
- Reduced staff turnover and improved customer retention
|
